Shipment
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Except for some special products, shipping is free for all single orders over 2,000 TWD.
If the product page does not specify the delivery time, it will be shipped every Tuesday and Thursday in the order of purchasing time.
If your shopping cart contains “room temperature products” and “low-temperature products,” the shipping fee will be automatically calculated based on the low-temperature products. Once the room temperature products are shipped at low temperature, they must be stored at low temperature (in the refrigerator). If you want the two products to be delivered separately, please place separate orders for checkout. Sorry for any inconvenience.
Room temperature delivery: 100 TWD / Low temperature delivery: 200 TWD
Taiwan
Room temperature delivery: For shipping addresses in Taiwan and its offshore islands, orders will be shipped weekly by Chunghwa Post in the order purchasing time. Orders should arrive in 2 to 3 working days. You will be notified by email once the order is shipped.
Low temperature delivery: Orders with a shipping address in Area A will be delivered by LOUU’s express delivery after confirmation via phone. Other areas in Taiwan’s main island and offshore islands will be shipped weekly by T-Cat Delivery according to the order of purchasing time, and arrive in about 1 to 2 working days. You will be notified by email once the order is shipped.
Area A:Includes
Part of Taipei City (Zhongshan District, Zhongzheng District, Daan District, Songshan District, Xinyi District, Neihu District, Nangang District, Shilin District, Datong District)
Part of New Taipei City (Sanchong District, Luzhou District, Zhonghe District, Yonghe District, Banqiao District)
Online customer service:https://lin.ee/Ff7ME1T
Overseas
Hong Kong, Singapore
EMS: International express is 450-580 TWD for less than 0.5 kg
Additional weight is 50-70 TWD per 0.5 kg (8-10 days during the epidemic)
DHL: 1932 TWD under 0.5 kg
Additional weight 325 TWD per 0.5 kg (3-5 days)
Singapore personal parcel is limited to under 5kg
Japan, Korea, Malaysia
EMS: 450 TWD for international express below 0.5 kg
Additional weight is 70-80 TWD per 0.5 kg (9-10 days during the epidemic)
DHL: 2059 TWD under 0.5kg
Additional weight is 378 TWD per 0.5 kg (3-5 days)
Meat, meat products, dairy, and dairy products are not available for delivery
For orders shipping via DHL to different countries, please check the local regulations on the official website first
UK, Europe, US
EMS: International Express 710-850 TWD for items under 0.5 kg
Additional weight 110-350 TWD per 0.5 kg (10-12 days during the epidemic)
DHL: 2316-2512 TWD under 0.5 kg
Additional weight 406-480 TWD per 0.5 kg (5-10 days)
Meat, meat products, dairy, and dairy products are not available for delivery
For orders shipping via DHL to different countries, please check the local regulations on the official website first
Table version
Singapore personal parcel is limited to under 5kg
Meat, meat products, dairy and dairy products cannot be delivered for shipping addresses in Japan, Korea, the UK, Europe, and the US
For orders shipping via DHL to different countries, please check the local regulations on the official website first
Currency: NTD |
EMS |
time |
DHL |
time | ||
under 0.5 kg | + every 0.5 kg | under 0.5 kg | + every 0.5 kg | |||
Hong Kong, Singapore | 450-580 | 50-70 | 8-10 | 1932 | 325 | 3-5 |
Japan, Korea, Malaysia | 450 | 70-80 | 9-10 | 2059 | 378 | 3-5 |
UK, Europe, US | 710-850 | 110-350 | 10-12 | 2316-2512 | 406-480 | 5-10 |